1. Dispatch Times
Orders are typically dispatched within 1–3 working days.
During peak periods, processing may take longer.
Customers will receive a shipping confirmation email including tracking information once the parcel has been dispatched.
2. Delivery Estimates
UK Delivery:
- Standard Shipping: 2–5 working days
- Express Shipping: 1–2 working days
Delivery timelines are estimates and may vary due to courier delays, weather, seasonal demand, or other unforeseen circumstances.
3. International Shipping
International shipping is available on request.
Please contact info@zoyahtenero.com for a custom quote including applicable duties, taxes, and delivery times.
Customs fees are the responsibility of the customer.
4. Shipping Errors & Address Issues
We cannot be held liable for:
- Delays caused by courier networks
- Items lost due to incorrect delivery information provided at checkout
- Parcels returned due to unsuccessful delivery attempts
If a parcel is returned to us due to an incorrect address or unclaimed delivery, redelivery fees may apply.
5. Lost or Missing Parcels
If your parcel appears lost in transit, please contact us with your order number, and we will investigate with the courier.
Resolution times may vary based on courier response times.
6. Packaging
All ZT products are packaged to luxury standards to ensure safe delivery.
If your order arrives damaged, please notify us within 48 hours with photographs so our team may assist.