1. Introduction
Zoyah Tenero (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy outlines how we collect, use, store, and safeguard your information in accordance with the UK GDPR, Data Protection Act 2018, and all applicable UK privacy regulations.
By using our website, you agree to the terms set out in this policy.
2. Data We Collect
We may collect and process the following information:
• Personal Identification Data:
Name, email address, phone number.
• Order & Transaction Data:
Billing and shipping addresses, order details, and payment confirmations.
• Technical Data:
IP address, device information, browser type, cookies, website usage analytics.
• Communication Data:
Emails, customer service requests, marketing preferences.
Payment details are processed securely by third-party providers (e.g., Stripe, PayPal).
We do not store your full payment card information.
3. How We Use Your Data
We process your information for the following lawful purposes:
• Contractual necessity:
To process orders, payments, deliveries, and customer service.
• Legitimate interests:
To improve our website, prevent fraud, and personalise your experience.
• Legal obligations:
To comply with tax, accounting, and regulatory requirements.
• Consent:
For marketing communications where you have opted in.
4. Sharing Your Data
We only share your data with trusted service providers essential for operating our business, such as:
- Payment processors
- Courier and fulfilment partners
- IT and website hosting services
- Email and marketing platforms
Your data will never be sold to third parties.
5. Data Storage & Security
We implement technical and organisational safeguards to protect your personal data against loss, misuse, or unauthorised access.
Data is stored securely within the UK or EEA, or with providers meeting GDPR adequacy standards.
6. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, email: info@zoyahtenero.com
7. Cookies
Our website uses cookies to enhance user experience, analyse traffic, and support essential functionality.
You may adjust cookie settings through your browser.
8. Contact Us
For any privacy-related queries:
info@zoyahtenero.com